Frequently Asked Questions

How do I access the course after purchasing?

Once your preorder is complete, Kajabi will send you an email with a login link.

• If you’re new, you’ll create a password.

• If you already have an account, you’ll simply log in.

You can also log in anytime directly at:
https://laura-ashley-dressage.mykajabi.com/login 

Can I access the course on mobile? 

Yes! All content is mobile-friendly. You can log in using your browser, and Kajabi also offers a free app for an even smoother experience.

Do I get lifetime access? 

You get full access to the Resource Library as long as your subscription is active.

You can cancel anytime, and your access remains until the end of your billing cycle.

Are the lessons self-paced?

Yes. You can start, pause, and revisit analogies anytime. Work through the material at your own pace.

Do you offer refunds? 

Absolutely. We stand behind the quality of everything we create.

If the program isn’t the right fit for you, we offer a 30-day money-back guarantee.

Simply reach out to us at [email protected] within 30 days of your purchase, and we’ll take care of the rest. No stress, no hassle, just a genuine commitment to making sure you feel supported in your riding and learning journey.

Can I download the materials?

Yes! “The Visual-Rider” can be downloaded to your device. Simply click on “Download All.”

How do I mark a lesson as complete?

At the bottom of each lesson, you’ll see a “Mark as Complete” button.
Clicking it will check off that module and automatically move you to the next lesson.
You can always unmark it if you want to revisit something.

How will I know when new content is added?

Keep an eye on your inbox! Our team sends an email notification every time we release something new; whether it’s a training tip, Q&A session, masterclass, or other exclusive content. You’ll always be the first to know!

What browser works best with the course?

Kajabi performs best on Google Chrome, Safari, or Firefox. If you’re experiencing issues, try switching to one of these browsers.

What if I forget my password?

No worries! On the login page, click “Forgot Password” and Kajabi will send you a reset link. Check your spam/junk folder if you don’t see it within a few minutes.

Can I adjust playback speed?

Yes! All Kajabi videos include a speed control.
Just hover your mouse over the video (or tap on mobile) and click the gear icon ⚙️. You’ll see options to watch slower or faster—usually from 0.5x up to 2x speed.

There’s no sound—what should I check?

Here are a few quick fixes that solve most audio issues:

1. Make sure the speaker icon on the video isn’t muted.

2. Check your device’s volume buttons or sound settings.

3. If using headphones or Bluetooth, make sure they’re connected properly.

4. If you're on mobile, ensure your phone isn’t in silent mode.

If sound still isn’t working, reach out and we’re happy to help. [email protected]

Can I change my password?

Yes. Navigate to your Settings, and scroll to the bottom. There, you will locate Password Settings where you may change your password.